User documentation that answers the question before it becomes a support ticket.

Our engineer-writers create user guides and help centers that explain how to set up, use, and troubleshoot your product.

Discuss your documentation

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Where instructions break down

Your documentation explains what the product does, but not how to use it.

A guide describes controls without explaining the sequence

Users can find a list of settings but not the prerequisites, choices, and checks needed to complete their work.

Support keeps explaining the same missing steps

Useful answers stay in tickets and calls instead of becoming instructions users can find and follow.

Your AI support assistant relies on outdated guidance

Missing steps and conflicting articles undermine the source material behind your AI support tools. Improving the assistant also means fixing the documentation it draws from.

The product changes without a documentation owner

Screenshots, terminology, and procedures drift when release work does not include a review of the affected guidance.

Featured work

Diligent

54%

fewer support requests

User GuidesKnowledge BaseCustomer Support

Helping Diligent reduce support requests by 54%.

The challenge

Diligent needed guidance for administrators configuring a CRM that launched without the documentation they needed.

What we did

We embedded a technical writer and built quick-start, workflow, administration, and release content. Support requests fell by 54% in that engagement.

“DevDocs has been an excellent addition to our team. They were quick to deliver a customer outcome in a few months.”
— Ian Alton, Director of Product Content, Diligent

Read full case study

What we create

Give users the documentation they need to work independently.

01
Getting-started and setup guides
We work through your product's setup and research where new users struggle, then build guidance around the prerequisites, decisions, and checks they need.
02
User guides
Our writers are engineers who use complex products themselves. We explain what a setting changes, why a step matters, and how to tell whether it worked.
03
Help centers and knowledge bases
We combine user research, support questions, and a review of existing content to determine what needs rewriting, what's missing, and how people should find it.
04
Administrator documentation
We work through configuration, permissions, and account management with your technical experts, then write guidance that makes role-specific requirements and dependencies explicit.
05
Troubleshooting guidance
We investigate recurring problems with your support team and subject-matter experts, then document how to recognize the issue, diagnose it, and recover.
06
Updates and maintenance
We stay connected to your product and support teams, review what changes with each release, and use new user findings to improve the guidance. Updates follow the product rather than a separate writing backlog.

Starting with existing content?

Bring the guide your support team keeps having to explain.

We'll review it alongside your product and support questions to identify what users are missing.

Discuss your documentation →

How we work

Three ways to engage.

Documentation Sprint

For teams that need improvements fast, a focused engagement to audit, restructure, and improve a specific documentation area.

Embedded Function

A documentation engineer embedded directly in your team, working alongside product, engineering, and support for a defined rebuild.

Strategic Knowledge Partner

A fully managed documentation function responsible for planning, creation, governance, maintenance, and continuous improvement across your entire documentation system.

Explore how we work

User documentation questions

Questions about working with DevDocs.

What do your user documentation services include?

We can research, plan, write, validate, and maintain setup guides, user and administrator guides, help-center articles, and troubleshooting content. The work combines hands-on product use, SME interviews, and user research with writing and publishing.

Can you improve documentation we already have?

Yes. We can review the existing set, identify missing or conflicting instructions, reorganize content around user tasks, and update the highest-priority material before expanding coverage.

How is user documentation different from API documentation?

User documentation explains how to operate a product and complete a task. API documentation explains how developers integrate with or extend it. A product may need both, with consistent terminology and links between the relevant guides.

Do you work in our existing platform?

We can work in an established help center, CMS, or Git-based documentation workflow. We review access, publishing constraints, and review responsibilities before choosing a delivery format.

How do your writers learn our product?

Our engineer-writers become power users of the product, interview your subject-matter experts, and conduct user research. We use that understanding to identify missing guidance and validate the instructions we write. Your product experts review unresolved technical questions and product-specific claims.

What do you need from us to start?

Share the product context, intended users, existing content, and the workflows that need attention. We'll identify the product access, subject-matter experts, and opportunities for user research needed to begin.

Related services

Documentation support beyond user guides.

Customer onboarding

Help centers, onboarding journeys, and training content for product adoption.

Software documentation services

Software guidance, release notes, and documentation workflows that keep pace with your product.

Developer API documentation

Integration guides, tested examples, and references for developers building with your API.

Start a conversation

Show us where users need more help with your product.

Tell us about the product, its users, and the questions your team keeps answering.

Talk to our intake agent

Tell us what you're working on in a 15-minute guided intake. We'll review the transcript and follow up with next steps.

Start intake →

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