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Essays on docs, AI readiness, and content systems.
Insights on documentation, knowledge infrastructure, AI-readiness, and what we see in the field.
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Recent articles.
ComplianceYour 340B clients should have a CMS reporting plan
A covered entity's 340B claims can sit with several partners at once. What a TPA can take on, and what still needs an agreement with each client.
3 Min. Read
SOPsWill your SOPs hold up when your veterans retire?
When a veteran leaves the jobsite or plant floor, the crew inherits whatever SOPs exist. Why that knowledge stays unwritten, and how to build SOPs that work in the field.
3 Min. Read
AI-Readinessllms.txt isn’t an AI-visibility strategy. Here’s what it can do.
Google ignores it, and so do most AI crawlers. But coding agents don't, and that's the whole point.
4 Min. Read
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