Essays on docs, AI readiness, and content systems.
Insights on documentation, knowledge infrastructure, AI-readiness, and what we see in the field.
Recent articles.
Documentation StrategyDocumentation deserves the same design process as your product
Sometimes a rewrite just isn't enough to fix broken documentation.
AI-ReadinessDocumentation is knowledge infrastructure
When AI systems act directly on your documentation, it becomes knowledge infrastructure. Here is what that changes about ownership, accountability, and risk.
AI-ReadinessThe role AI can't fill
Shipper's pirate/architect framework for AI-era teams is missing a third role. Here's what it uncovers, why it keeps getting cut, and why that matters more than ever.
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