Essays on docs, AI readiness, and content systems.
Insights on documentation, knowledge infrastructure, AI-readiness, and what we see in the field.
Recent articles.
Your 340B clients should have a CMS reporting plan
A covered entity's 340B claims can sit with several partners at once. What a TPA can take on, and what still needs an agreement with each client.
SOPsWill your SOPs hold up when your veterans retire?
When a veteran leaves the jobsite or plant floor, the crew inherits whatever SOPs exist. Why that knowledge stays unwritten, and how to build SOPs that work in the field.
AI-Readinessllms.txt isn’t an AI-visibility strategy. Here’s what it can do.
Google ignores it, and so do most AI crawlers. But coding agents don't, and that's the whole point.
AI-Readinessllms.txt isn’t an AI-visibility strategy. Here’s what it can do.
Google ignores it, and so do most AI crawlers. But coding agents don't, and that's the whole point.
Developer DocumentationCode meets content: The era of the developer-writer hybrid
A developer-writer leverages real coding experience to create documentation that resonates with developers. Learn why these unicorns are key to efficient, impactful technical writing.
Developer DocumentationStripe & Twilio: Growth through cutting-edge documentation
Stripe and Twilio are two tech startups that attained early growth momentum through a documentation-first approach. Learn how comprehensive documentation grows users.
Developer DocumentationManaging technical debt from acquired companies
Acquiring a company often means acquiring its outstanding technical debt and legacy code as well. Learn how to alleviate technical debt before it becomes a serious problem.
Developer DocumentationThe value of documenting blockchain processes across industries
Blockchain technology provides foundational support across industries. Learn how documenting blockchain processes is crucial for performance consistency.
Developer DocumentationAPI documentation explodes user growth for fintech companies
A developer-centric approach with a focus on API documentation has helped several fintech leaders amass large user bases quickly. Learn more about the power of API documentation.
Developer DocumentationDon't be daunted by technical documentation requirements
Developer Diary: The requirements gathering process can be complicated for technical writers, but our guide will help make research and interviews less intimidating. Learn to love this pivotal task.
Developer DocumentationTechnical writing diary: Has DITA plateaued?
Developer Diary: DITA is still an in-demand experience for technical writers, but by how much when compared to other skills like FrameMaker and Markdown?
Developer DocumentationResolving developer-written documentation (with checklist)
Developer-written documentation may seem convenient but is prone to errors and can hamper operations. Is your documentation on? Read our full checklist and diagnose your developer documentation.
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