Challenge

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Littlepay provides software and APIs that enable transportation operators to accept mobile and contactless payments with a variety of payment solutions. The payment services provider had recently completed a beta test of a solution for easing the load on public transportation by utilizing private options for concessionary travelers. The new and existing APIs used to enable the solution needed to be documented to ensure transportation developers received guidance on how to successfully implement Littlepay’s new solution. 

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Solution

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Littlepay chose DevDocs for its technical writing needs due to DevDocs’ roster of senior-level technical writers with direct experience writing and editing payments-oriented API documentation. DevDocs’ technical writers additionally possessed the required experience in writing workflow and process documentation, as well as documenting APIs and other programming languages.

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The technical writer provided by DevDocs worked closely with Littlepay’s SME, efficiently extracting insights to create new technical content and improve process flows. DevDocs’ technical writer reviewed, edited, created, and organized API documentation for Littlepay’s concessionary traveler solutions. DevDocs’ technical writer would additionally deliver user guides and how-to articles describing the APIs, what they do, and how transportation companies can implement them with Littlepay to improve their services.

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Results

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DevDocs updated and created organized API documentation that clearly communicates benefits and applications to transportation developers and architects. New API and user support documentation were tailored to create cross-functional documentation that appeals to each respective audience, delivering clear direction on how to make the most of their services. DevDocs’s technical writer additionally provided sales and marketing collateral, directly interviewing and working with Littlepay customers to identify shortcomings and improve its overall clarity and effectiveness. With DevDocs, Littlepay was able to expand its service offerings to new audiences while capturing more of the high-traffic transit payments market.