We don’t treat documentation as an afterthought. Your documentation should be a direct force in product adoption, internal velocity, and support efficiency. Unclear, outdated, or fragmented docs hamper teams and create friction across the product, no matter how strong the system is.

Our approach to documentation is as infrastructure, something that needs to be designed, maintained, and evolved with the same care as the systems it supports. That perspective shapes how we think about structure, ownership, and longevity, especially in environments where documentation must support both human users and automated tools.